American Council on Education Validates IBM Apprenticeship Program, Recommends College Credit to Participants

ARMONK, N.Y., Aug. 19, 2021 — Today, IBM announced that its 21st century apprenticeship program has earned official recognition from the American Council on Education (ACE) which, for the first time, will allow IBM apprentices to translate their 12 months of on-the-job training for up to 45 college credits, or roughly three semesters of college coursework, from participating academic institutions.

IBM’s technical apprenticeship in software engineering will allow past, current and future IBM apprentices to apply their credits at participating two and four-year institutions across the country. This offers a unique opportunity for apprentices to fast-track their progression toward an associate’s or bachelor’s degree in pursuit of their career goals.

Earlier this year, ACE launched its Apprenticeship Pathways project, in partnership with the Charles Koch Foundation, to expand the range of alternative educational experiences eligible for college credit and better leverage the impact of high-quality apprenticeships. As a result, IBM’s software engineering apprenticeship will be represented in ACE-endorsed badges and transcripts on the Credly Acclaim platform, which translates learners’ knowledge, skills, and achievements into digital credentials.

“Amid the pandemic, industry leaders nationwide are rethinking their approach towards education, skills training and hiring. Apprenticeships have become an increasingly critical element in the country’s skills portfolio because they can rapidly provide more people with access to new career opportunities, all while continuing to earn a paycheck,” said Kelli Jordan, Director of skills, career and performance at IBM. “This validation by ACE reaffirms the impact of IBM’s apprenticeship model and its ability to provide an opportunity to learn in-demand technical skills that can lead to some of technology’s fastest growing careers without taking on student debt or taking time away from the workplace.”

To date, IBM has trained nearly 1,000 apprentices across 17 states and 30 cities through its earn-while-you learn model. Their learning spans 25 apprenticeship career tracks, and the company also has made expanded access to apprenticeship a hallmark of its public policy advocacy, supporting, for example, Congressional passage of The National Apprenticeship Act.

ACE, through its Learning Evaluations program, seeks to facilitate seamless pathways for learners, schools and employers to intersect – creating economic mobility and a skilled workforce. The ACE-endorsed badges and transcripts are designed to allow learners to easily transition between work and postsecondary education while retaining a record of all their learned skills.

“We are proud to validate programs like IBM’s Software Engineering Apprenticeship, which provide opportunities for underserved student populations to improve their economic mobility through postsecondary education and professional advancement,” said Michele Spires, executive director for Learning Evaluations at ACE. “This program empowers students to further their education while helping colleges and universities grow and diversify their student body.”

According to the World Economic Forum, closing the global skills gap could add US$11.5 trillion to the global GDP by 2028, but education and training systems need to keep pace with market demands. The ACE Software Engineer Apprenticeship validation can help support this future of work by allowing learners to leverage their skills across every available channel, and help them achieve their goals.

CAST and IBM Help Enterprises Accelerate Hybrid Cloud Adoption

New York and Paris, August 5, 2021 – Today, IBM and CAST, provider of software intelligence for digital leaders, announced new capabilities in CAST Highlight – the software intelligence product for rapid application analysis – to help enterprises transform and accelerate IBM Cloud adoption. Continuing its longstanding work with IBM to help organizations modernize applications and adopt a hybrid cloud approach, the new CAST Highlight capabilities include automated recommendations for IBM Cloud offerings.

Application modernization is one of the biggest challenges faced by enterprise IT departments, especially as organizations turn to hybrid cloud strategies and need to seamlessly run applications across several different platforms. When migrating critical workloads to the cloud, it becomes essential to rapidly pinpoint areas where application code needs to be changed, estimate precisely the effort required and identify services that are best suited for the applications to leverage. CAST Highlight now automatically recommends the IBM Cloud native services best suited for each application, based on its technical characteristics. For example, when CAST Highlight detects that an application is performing manipulation of persistent files, the IBM Cloud Object Storage service is recommended, along with the relevant documentation for deploying the service.

“CAST Highlight can analyze the source code of hundreds of applications in a week and automatically detect patterns that may impact the migration, whether one intends to use containers or embark on refactoring. It also specifies exactly where and how delays can be addressed,” said Marc Zablit, EVP CAST Business Development. “By optimizing the migration process, organizations can more quickly experience the unique benefits of IBM Cloud, including its leading security capabilities.”

IBM Cloud is designed with features to address security, compliance and resiliency demands of today’s enterprises. By hosting workloads on IBM Cloud, enterprises can use IBM Cloud’s confidential computing capabilities delivered with IBM Hyper Protect Crypto Services and backed by the highest level of security certification commercially available to protect mission-critical workloads. This can allow businesses to retain control of their own encryption keys, meaning clients are the only ones who can control access to their data, not even IBM can access.

IBM Global Business Services multi-disciplinary experts use CAST Highlight as part of the IBM Garage Methodology designed to help clients fast track and derisk the modernization of applications and co-create solutions.

“CAST technology has been an integral part of the IBM Garage for over a year, helping enterprises on their hybrid cloud journeys,” said Hillery Hunter, VP and CTO, IBM Cloud. “With the new CAST Highlight capabilities, organizations can accelerate their migrations to cloud and experience the benefits of IBM Cloud earlier, including its industry-leading confidential computing capabilities.”

CAST is part of IBM’s partner ecosystem, an initiative to support partners of all types — whether they build on, service or resell IBM technologies and platforms — to help clients manage and modernize workloads with Red Hat OpenShift for cloud environments, including IBM Cloud. Red Hat OpenShift is the industry’s leading enterprise Kubernetes platform. IBM Cloud is the industry’s most secure and open public cloud for business. With its security leadership, enterprise-grade capabilities and support for open source technologies, IBM Cloud is designed to differentiate and extend on hybrid cloud capabilities for enterprise workloads.

The new capabilities to help organizations migrate mission-critical applications to IBM Cloud faster are now generally available at castsoftware.com/highlight.

About CAST

CAST is the pioneer and category leader in Software Intelligence, providing insight into the structural condition of software assets. CAST technology is renowned as the most accurate “MRI for Software”, which delivers actionable insights into software composition, architectures, database structures, critical flaws, quality grades, cloud readiness levels and work effort metrics. It is used globally by thousands of forward-looking digital leaders to make objective decisions, accelerate modernization, and raise the security and resiliency of mission critical software. Visit castsoftware.com.

IBM and SAP to Help Financial Institutions Accelerate Cloud Adoption to Modernize Operations in a Secured Environment

SAP plans to onboard finance and data management solutions to the IBM Cloud for Financial Services

ARMONK, N.Y. and WALLDORF, Germany, July 28, 2021 /CNW/ – IBM and SAP SE (NYSE: SAP) today announced that SAP intends to onboard two of its finance and data management solutions to IBM Cloud for Financial Services to help accelerate IBM cloud adoption within the financial services industry. The collaboration will be designed to help the companies address the industry’s stringent compliance, security and resiliency requirements, while supporting business transformation and innovation for financial services institutions.

As banks and insurers balance the need to deliver innovative services and meeting the industry’s strict security and compliance requirements, hybrid cloud environments have become increasingly important. To fuel industry-wide innovation, IBM introduced the IBM Cloud for Financial Services with built-in security and compliance controls that help companies reduce risk and regulatory barriers impeding IT landscape modernization, transformation, and innovation.

IBM Cloud for Financial Services offers a highly secured, purpose-built environment for financial services institutions to transact with their technology partners and FinTechs. By onboarding to the IBM Cloud for Financial Services, clients can adopt onboarded SAP offerings, while addressing their regulatory and compliance standards. Supported by a growing ecosystem of more than 100 partners and FinTechs, the cloud platform is designed to speed customers’ business transformations by addressing risk in the supply chain for financial institutions and unlocking new revenue opportunities.

In the context of their ongoing partnership, IBM and SAP have helped hundreds of companies digitize their operations using an open, hybrid cloud approach. SAP intends to join IBM’s ecosystem to deliver finance risk, operations, and total spend management offerings on the IBM Cloud for Financial Services.

“The rapid transition of regulated industries, such as financial services, toward the cloud makes it necessary to address new operational and technology challenges,” said Bob Cummings, Head of SAP Financial Services Sector. “The combination of IBM Cloud and SAP’s capabilities can help banks and insurers around the world to accelerate their digitalization journey and scale their business globally.”

“As we continue to add partners, such as SAP, to our growing ecosystem, we’re one step closer to driving a true change in cloud adoption for the industry to ultimately help reduce risk throughout the supply chain,” said Joel Spieth, General Manager, IBM Cloud for Industries. “We’re helping financial institutions modernize with SAP solutions on IBM Cloud for Financial Services, driving innovation, and creating operational efficiencies.”

When onboarded, SAP’s planned offerings on the IBM Cloud for Financial Services will provide financial services institutions, their partners and FinTechs with the following:

  • SAP’s intelligent suite, including SAP S/4HANA® solutions: With its intelligent enterprise framework, SAP provides integrated applications, intelligent technologies, and a digital platform designed to enable banks to better serve current customers.
  • SAP’s solutions for strategic data management, including SAP® Adaptive Server Enterprise, and SAP IQ software: Combining the strength of in-memory technology with these solutions, SAP offers a robust data platform to achieve business agility.

SAP and IBM together have hundreds of clients and more than 5,500 individual products. The companies are focused on helping enterprises modernize their businesses and making the most of cutting-edge technologies.

Statements regarding IBM’s future direction and intent are subject to change or withdraw without notice and represent goals and objectives only.

Announcing IBM z/OS V2.5, Next-Gen Operating System Designed for Hybrid Cloud and AI

V2.5 Brings AI Capabilities to IBM Z, Strengthens Security, Introduces New Capabilities for Application Modernization

ARMONK, N.Y., July 27, 2021 — IBM today announced IBM z/OS V2.5, the next-generation operating system (OS) for IBM Z, designed to accelerate client adoption of hybrid cloud and AI and drive application modernization projects.

According to an IBM Institute for Business Value study “Application modernization on the mainframe” released today, 71% of executives surveyed say mainframe-based applications are central to their business strategy; and in three years, the percentage of organizations leveraging mainframe assets in a hybrid cloud environment is expected to increase by more than 2x.

IBM z/OS V2.5 helps drive value for our clients by delivering new capabilities across AI enablement, application modernization, resiliency, enhanced security and an improved developer experience.

AI capabilities on IBM Z

According to the “Global AI Adoption Index 2021,” conducted by Morning Consult commissioned by IBM, 87% of global IT professionals surveyed report it is very or somewhat important to their company that they can build and run their AI projects wherever the data resides[1]. With z/OS V2.5, IBM is introducing new high performance AI capabilities that are tightly integrated with z/OS workloads, designed to give clients business insights for more informed decision making.

“IBM is all-in on hybrid cloud and AI, and we are deeply focused on delivering new innovations like AI and new security capabilities on IBM Z to help our clients move forward, more quickly with their modernization journeys,” said Ross Mauri, GM, IBM Z. “For our clients, IBM z/OS V2.5 brings new security and resiliency capabilities to the platform, and enables clients to infuse AI in real-time into every business transaction – imperatives that became more urgent during the pandemic.”

Enhanced security to make client data future ready

Amid recent threats like SolarWinds and the Colonial Pipeline ransomware attack against critical infrastructure, there is a continued need for clients to further strengthen their overall cyber security and resiliency posture. IBM z/OS V2.5 is helping to address these challenges by unveiling a broad spectrum of enhancements across authentication, authorization, logging, system integrity, system and data availability, encryption for data in flight and at rest, and overall data privacy including:

  • Expanding pervasive encryption to new types of data sets: sequential basic format and large format SMS-managed data sets are now included, providing users with the capability to encrypt data without application changes and to simplify compliance 
  • Anomaly Mitigation capabilities that leverage Predictive Failure Analysis (PFA), Runtime Diagnostics, Workload Manager (WLM), and JES2 to help further detect anomalous behavior in near real-time, letting clients proactively address potential problems

A secured, scalable environment for hybrid cloud

As clients accelerate their journey to hybrid cloud, having a secured, scalable environment is critical for the underlying transformation process. IBM z/OS V2.5 introduces new capabilities that support application modernization and provide a cloud native experience on z/OS:

  • New Java/COBOL Interoperability that extends existing application programming models with support for parallel 31-bit and 64-bit addressing, simplifying enterprise application modernization.
  • Enhanced performance and ease of use for z/OS Container Extensions (zCX) to integrate Linux applications and utilities into z/OS.
  • Additional capabilities to integrate cloud storage through transparent cloud tiering (TCT) and the Object Access Method (OAM) cloud tier support to help reduce capital and operating expenses with data transfer to hybrid cloud storage environments for simplified data archiving and data protection on IBM Z.

IBM z/OS V2.5 is expected to be faster and easier to install and upgrade, with one client trial demonstrating the ability to install z/OS more than 30% faster than compared with IBM z/OS 2.3 and 2.4.[2] With a simplified management experience supplied by streamlined and automated tasks, specialty skills may not be required. IBM z/OS V2.5 is expected to be generally available on September 30, 2021.

Statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only.

Amadeus Integrates IBM Digital Health Pass Into Its Digital Health Verification Technology

Integration is designed to help streamline the validation of air travelers’ COVID-19 health documentation, reducing friction during check-in, and supporting airlines as the industry works to increase international travel volumes

ARMONK, N.Y. and MADRID, July 22, 2021 — IBM and Amadeus (MCE: AMS) today announced that they are working together to help meet one of the major challenges facing travel companies today: checking and validating the COVID-19 health documentation of travelers at checkpoints where required.

As part of that effort, IBM Digital Health Pass is now integrated into Traveler ID for Safe Travel, Amadeus’ digital health verification solution. This enables airlines to integrate the use of COVID-19 digital health credentials into their existing reservation and booking system, allowing airline passengers the option to scan or upload documentation to show their health credentials.

As passengers move through the online check-in process, Traveler ID for Safe Travel checks the requirements for that particular trip against destination country regulations. This then prompts passengers with the option to generate a secure COVID-19 digital credential by scanning paper documents or uploading a digital version from their mobile or desktop.

These COVID-19 digital health credentials are then verified using IBM Digital Health Pass, which uses a combination of encryption and blockchain technologies to authenticate COVID-19 health credentials against a global ecosystem of labs, vaccination centers and healthcare providers. Airlines receive a simple status confirming a passenger is ready to fly. This secure approach provides passenger privacy since only the compliance with border entry requirements is confirmed; no personal health information is stored by the airline, IBM, or Amadeus.

“While countries across the globe are beginning to slowly reopen borders to welcome back visitors, specific border entry requirements may vary greatly country to country. The need to check COVID-19 health documentation is causing significant delays during the journey for airlines and other travel providers, as well as the traveler,” said Greg Land, Travel and Transportation Industry Lead, IBM. “The integration of IBM Digital Health Pass into Amadeus’ Traveler ID for Safe Travel is designed to provide airlines with open technologies they can build into existing digital solutions. This can help airlines safely meet border entry requirements while delivering a smoother customer experience.”

“The integration with IBM is a step-change for Traveler ID for Safe Travel. The combination of the IBM Digital Health Pass with our Traveler ID for Safe Travel technology means that COVID-19 health documents can be digitized and read, verified, and authenticated. This avoids cumbersome and time-consuming checks while traveling, and adds further reassurance to airlines and their passengers,” said Christian Warneck, VP Safe Travel Ecosystem, Amadeus. “This is another milestone in the collaboration we are driving through our Safe Travel Ecosystem. By working hand in hand with customers and partners such as IBM, we can deliver the capabilities needed by travel providers and travelers to help provide a smooth passenger journey once more.”

Traveler ID for Safe Travel is currently live with multiple airlines, with additional airline customers to be announced soon. Traveler ID’s digital identity and health verification capabilities are also relevant for other customer groups, including hotels and airports.

IBM Survey: Government IT Modernization Driven by Security Concerns

Escalating Cybersecurity and Ransomware Attacks Make Spend on Cybersecurity a Priority for Government Agencies Next Year, Many Agencies Expect 3 Plus Year Timeline to Comply with New Cybersecurity Executive Order

ARMONK, N.Y., July 15, 2021 — According to “Government Index for IT Modernization”, a new study of current and former U.S. government IT decision makers,  commissioned by IBM, nearly 70% of those surveyed view security risks as the top barrier when migrating to modern cloud platforms. Of those surveyed, security also now outweighs reducing costs by almost double as the reason to modernize IT infrastructures.

Recent cybersecurity threats including SolarWinds, one of the largest supply chain attacks in recent history, and the Kaseya cyberattack impacting 1,500 global organizations, have put a spotlight on current cyber threats and existing vulnerabilities. In an urgent response, President Biden issued an executive order, urging federal agencies to modernize and protect their data from existing and future threats.

As federal government agencies look to make decisions for their long-term strategies, IBM’s new market research, “Government Index for IT Modernization” provides insights into the critical role of security and privacy in cloud adoption and modernization decision-making.  The study, conducted by Morning Consult on behalf of IBM, surveyed over 500 current and former IT government decision makers based in the U.S. found:

  • Modernization Drives Security – With cybersecurity attacks on the rise, so too are budgets to protect data. Responding government IT decision makers for all levels of government anticipate agencies will spend the most on cybersecurity in planning for FY22. According to the study, more than 75% of respondents cited migrating and managing data from legacy systems to the cloud as a challenge for their current or former agency, with security was cited as the top barrier but also as a main driver.
  • Contradictions Over Security Readiness – The study found that between 64% and 82% of respondents believe their current or former agency is very prepared or somewhat prepared for a wide range of current and future threats – from ransomware to post-quantum attacks. Yet more than 40% believe it will take three or more years to comply with the Biden Administration Cybersecurity Executive Order to implement zero trust and encrypt all data, an eternity in a world where security breaches occur with increasing regularity. This contradiction is further reinforced when looking at the current use of baseline security protocols – more than half of IT decisions makers surveyed say their cloud administrators does not always require complex passwords (50%) and two-factor/multi-factor authentication (51%).
  • Visibility Gets Cloudy – 50% of the respondents report their agency is using a mix of security tools for on-premise and cloud threats, creating a gap in visibility. At the same time security is the top concern holding 46% of responding government IT decision makers back from working with third party vendors. With the average federal agency using 10 or more cloud providers and working with hundreds of third parties, managing risk across this growing attack surface is expected to further complicate security.

“With the President’s executive orders, the U.S. Federal market is facing a massive transformation to its cybersecurity strategy which requires a great deal of technological modernization. While this is a priority for government IT decisions makers, our survey found that they view security as both a driver and barrier to modernization,” said Howard Boville, Head of IBM Cloud Platform. “Enterprise technology providers are stewards of massive volumes of personal data, and we need to do our utmost to protect this data. A public and private sector partnership that adopts an open and secured hybrid cloud architecture with sophisticated security capabilities can help agencies ensure that data truly remains theirs, even in a multi-cloud environment.”

Managing Transformation and Risk in Hybrid, Multi-Cloud Environment

IBM has a long history of collaboration with the U.S. Federal Government helping it innovate, adapt and transform over a multi-decade journey. This includes helping government agencies ease cloud adoption, improve efficiency, bridge varied cloud environments, and ensure mission critical workloads are integrated with security.

Based on the results of the new study, IBM suggests the following insights for managing risk while modernizing:

  • Government entities should consider open and secure hybrid cloud architectures to embrace innovation in the cloud which focus on helping them keep their data protected. A hybrid cloud approach can help governments manage data across on premise, off premise/cloud and edge environments, securely.
  • Complexity is the enemy of security and the approach to modernization should incorporate a secure architecture, including sophisticated capabilities that will not compromise or monetize customer and citizen data at any cost. To help mitigate third party risks it’s vital to close any loopholes in the data security supply chain, encrypting data being stored and transmitted and leveraging confidential computing to protect data in use.
  • New approaches for cybersecurity should be adopted to help protect data across hybrid cloud environments – no matter where data resides – either on premise, in the cloud or at the edge.

IBM Creates New AI and Cloud Powered Fan Experiences Ahead of Return to Live Tennis with The Championships, Wimbledon 2021

LONDON, June 23, 2021 Today IBM and the All England Lawn Tennis Club (AELTC) are announcing new technologies to enhance the highly-personalised, fan experience available on Wimbledon.com and the Wimbledon apps. These enhancements will put IBM Watson, running on IBM Cloud, and hybrid cloud capabilities in the hands of millions of tennis fans around the world ahead of the start of The Championships 2021 on Monday 28th June, the first return to live tennis at SW19 since 2019.

As the Official Technology Partner of the AELTC for the past 32-years, IBM has designed, developed, and delivered innovative digital experiences to engage sports fans around the world. Leveraging the same AI and hybrid cloud technologies IBM uses with businesses across industries and around the world, Wimbledon continues to accelerate innovation and improve the digital fan experience.

New Fan Experiences

For the 2021 tournament, IBM is introducing three new fan experiences for Wimbledon fans which highlight the company’s focus on data, language and automation.

IBM Power Rankings with Watson

Wimbledon brings in fans beyond the sport of tennis, and often, outside of the big names, they don’t necessarily know who to pay attention to, who is in form, who is the pundits’ pick to win? To help answer these questions, for the first time this year, the AELTC will leverage IBM Power Rankings with Watson, an AI-powered analysis of player performance presented as a leaderboard, that updates every day of the tournament.  IBM Power Rankings focus on a player’s most recent match history, combining advanced statistical analysis, the natural language processing of IBM Watson, and the power of the IBM Cloud to analyse daily performance data, mine media commentary, and measure player momentum tournament to tournament and match to match.

From these same analyses, a series of predictive insights are generated including:

  • Ones to Watch — A pre-tournament view of players who have moved significantly up or down in the rankings.
  • Upset Alerts — Matches in which the Power Rankings favour the lower seeded player.
  • Likelihood to Win — Power Rankings assign a win probability to both players prior to the match.

IBM Power Ranking analyses both structured and unstructured data via an AI model that was built using IBM Watson Studio for Cloud Pak for Data. AutoAI in Watson Studio helps create likelihood to win scores faster and more accurately by automatically building AI models and generating candidate pipelines to drastically reduce iterations for better predictions.

IBM Pre-Match Insights with Watson

Building off the success of Match Insights with Watson which was used for the first time during the 2020 US Open, Wimbledon’s digital properties will feature a Pre-Match Insights with Watson ‘fact sheet’ for every main draw singles match. The AI-generated content will surface player insights to better inform fans with current player performance detail ahead of each match. It will present the IBM Power Rankings and it will generate a likelihood to win prior to the match beginning, anticipating the outcome before the first serve is even struck.

The fact sheet will also feature an ‘In the Media’ section that leverages IBM Watson Discovery to create a custom news archive, and natural language processing (NLP) to extract key insights about each player from trusted news sources and it includes a ‘By the Numbers’ section that leverages open source AI technologies such as natural language generation (NLG) to translate historical match statistics into player insights, as well as IBM Decision Optimisation to select the insights to display to the fan.

Personalised Recommendations and Highlights Reels

Once a fan has worked out who to follow via the IBM Power Rankings, we have worked to provide them with additional value through a series of personalised recommendations and highlights reels. These are created through a Rules-Based Recommendation Engine integrated seamlessly across Wimbledon’s digital platforms, giving fans the opportunity to engage with more personalised content.

This will feature ‘picked for you’ recommended players, which enables fans to discover new players by making suggestions based on their current favourited players, the IBM Power Rankings, top players, country, and age. The recommendations will evolve over the course of the tournament and alert the fan to newly recommended players. The recommendation engine also includes smart links to other features such as the IBM Power Ranking Leaderboard and Pre-Match Insight with Watson features. In addition, if you are registered with myWimbledon, you will receive personalised highlights based on the players you are following.

Underpinned by Hybrid Cloud

Wimbledon’s IBM-powered digital experience uses a combination of on-premises systems, private clouds, and IBM Cloud, the same components that make up the hybrid cloud environments in which enterprises increasingly operate. Several of the features in the Wimbledon digital experience are built as containerised apps and deployed on Red Hat OpenShift, the industry’s leading enterprise Kubernetes platform, which allows them to run them across hybrid cloud environments, enabling flexibility, efficiency, and an accelerated pace of innovation.

Alexandra Willis, Head of Communications, Content and Digital, AELTC

“We are absolutely delighted to be launching these significant new innovations in partnership with IBM to further enhance the Wimbledon digital fan experience. We know how challenging tennis can be to follow and understand, especially for those who don’t follow the sport year-round, and so, by creating these three new features – the IBM Power Rankings, the Pre-Match Insights, and the Personalised Recommendations and Highlights, we hope to make it easier for fans to know who to follow, and to get more value out of their experience with us. Partnering with IBM continues to be a critical part of our strategy to disrupt the traditional perceptions of Wimbledon through innovative and transformative uses of technology and deliver an incredible digital sports experience to fans around the world.”

Kevin Farrar, UK Sports Partnership Lead, IBM UKI

“For over 3 decades, IBM has helped develop and deliver innovative & engaging digital fan experiences for Wimbledon. With reduced capacity on-site at Wimbledon this year that digital engagement is more important than ever, and by leveraging AI and hybrid cloud technologies, fans can get the experiences they are used to – no matter where they watch the tournament.”

Pandora Boosts Online Sales by Transforming Its Global Omnichannel e-Commerce with IBM Sterling Supply Chain Software

One of the world’s largest jewelry brands by volume uses IBM Sterling Order Management on Cloud to revamp its fulfillment capabilities and customer experience

ARMONK, N.Y., June 21, 2021 — IBM has worked with Pandora, a leading designer, manufacturer and marketer of hand-finished jewelry, to help Pandora transform and scale its global omnichannel e-commerce capabilities with IBM Sterling Order Management. Pandora, one of the world’s largest jewelry brands, was able to double its online sales in 2020 and is now leading the jewelry industry with improved real-time inventory visibility to better manage growing demand.

Pandora’s focus on innovating new customer experiences included using IBM Sterling Order Management to help to increase the company’s supply chain resiliency and business agility, and better mitigate disruptions and risk. By automating more of their order orchestration across channels, they also have opportunity to improve the sustainability and resiliency of their supply chain operations with more efficient delivery.

“Over the past couple of years, Pandora has made significant investments in digital capabilities and data, and we have consolidated, simplified and modernized the technology stack to bring digital and store technology closer together and closer to the customer,” said Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora. “Our mission is about creating a personal experience and we’ve instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualized, localized and connected across channels and markets.”

Pandora’s entry into e-commerce over the last six years most recently led them to consolidate legacy technologies while deploying the new order management solution across its key markets. Using IBM Sterling Order Management as its backend for omnichannel fulfillment and Salesforce Commerce Cloud for e-commerce, Pandora created a seamless shopping experience across channels. By automating order orchestration processes, store associates and virtual customer service representatives are able to have an end-to-end view across inventory, order and delivery status to help meet consumer expectations.

To support this ambitious objective, Pandora established a Digital Hub in Copenhagen, Denmark, with dedicated digital, data and tech teams that have played a vital role in the solution’s quick deployment entirely remotely. As the pandemic forced Pandora to temporarily close most of its 2,700 stores, the digital investments in supply chain efficiency helped fuel the company’s e-commerce success. In addition to some of the go-to fulfillment options many retailers offered such as buy online pickup in store (BOPIS) and endless aisle, Pandora also introduced more innovative approaches such as virtual queuing for stores and AR-based virtual trials of products to help drive more immersive customer engagement.

“The global disruption every industry experienced as all forms of commerce were severely impacted by the pandemic was especially challenging for organizations with disconnected distributed order management systems and limited scalability,” said Jordan Speer, Research Manager – Global Supply Chain, IDC Retail Insights. “This vulnerability created a push to more quickly advance technology adoption that helps retailers better respond to fluctuating consumer dynamics. To meet this changing demand, enterprises are looking to harness new tools to achieve increased levels of supply chain resilience and efficiency while also allowing for more virtual interactions.”

Pandora’s detailed view on order and order lines as well as near real-time inventory management helped to improve insights throughout their systems chain spanning warehouse management solutions, e-commerce and customer contact center. This was further enabled with increased automation from self-service capabilities and the use of chatbots aiding customer support functions as Pandora experienced a massive increase in order volumes.

“The lifeblood of the global economy, consumer behavior, has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs. To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “Pandora’s experience shows that they can stay competitive as business and technology leaders are finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth.”

To hear more about Pandora’s omnichannel experience using IBM Sterling Order Management view their THINK 2021 keynote detailing how they continue to execute on their strategic initiatives by navigating one of the world’s greatest supply chain disruption.

About Pandora
Pandora designs, manufactures and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through more than 6,700 points of sale, including around 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 26,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19.0 billion (EUR 2.5 billion) in 2020.

Harmont & Blaine Chooses IBM Cloud to Support the Company’s Growth in the Global Markets

The Italian clothing brand relies on hybrid cloud capabilities from IBM and BlueIT to meet the needs of an enhanced user -experience for its clients
• Work involves migrating SAP workloads to IBM Cloud to gain flexibility and scale to help meet increasing consumer needs
• Migration to bring increased levels of security to protect critical data

Armonk, NY, June 3, 2021 – Harmont & Blaine, the Italian clothing company positioned in the upper premium segment today announced that it has selected IBM Cloud to modernize its entire IT infrastructure and support its expansion into international markets, responding more quickly and effectively to its increasingly attentive and demanding clients.

Recognized and appreciated in Italy and abroad for the modern and unique style of its men’s, women’s and children’s collections, Harmont & Blaine needed to migrate its technological infrastructure from a traditional IT Managed Services environment to IBM Cloud to modernize its key business processes, such as supply chain, retail management and business intelligence, and rely on a solution with high customization, scalability, flexibility, and security. H&B also wanted to preserve business continuity and full compliance with industry regulations in the area of data retention by leveraging IBM’s infrastructure management services.

IBM with the support of its business partner BlueIT, is helping Harmont & Blaine transform and migrate its private IT infrastructure managed by IBM Services to IBM Cloud, modernizing also its business processes based on SAP to better support its growth to global markets through a more scalable and efficient infrastructure.

“Creative research is part of our DNA and allows us to create products that stand out for their ability to interpret Italian flair with international style, meet the preferences of our customers and retain them over time,” said Daniele Ondeggia, Harmont & Blaine Chief Operating Officer. “The migration to IBM Cloud goes precisely in this direction, ensuring that we have the opportunity to manage the surprising growth in demand, in full reliability, security and with the flexibility needed to deal with in this particular situation of the market.”

The migration involves moving Harmont & Blaine’s IT infrastructure to a SAP-certified environment on IBM Cloud to modernize its architecture and make it scalable to accommodate its global expansion.  The company’s IT infrastructure is provisioned through the IBM Cloud data center in Milan with dedicated and virtualized resources to ensure business continuity and the possibility of disaster recovery.

In this project, IBM is now collaborating with its partner BlueIT, which plays a key role in the infrastructure modernization process. The IBM-BlueIT solution includes a hybrid cloud architecture, consisting of a private infrastructure in the IBM Cloud, with economic and operational benefits. In addition, thanks to the features of IBM Cloud and the support of SAP environments, the migration is anticipated to be implemented directly through IBM Cloud, without business disruption and will give the ability to dynamically adjust resources over time, with high levels of enterprise-grade support available 24×7.

“We are living a period of deep and rapid transformation and we are proud to be able to support together with our ecosystem companies like Harmont&Blaine in facing the current challenges and expanding into new markets, also thanks to our global and local experience in fashion retail,” commented Alessandro La Volpe, Vice President IBM Technology Italy. “By leveraging hybrid cloud, Harmont&Blaine can access an innovative infrastructure, that is agile, up-to-date and easily adaptable to the expanding needs of the company, particularly those of customization and optimization.”

“Rapidity, operational efficiency and contractual transparency were crucial to the success of the solution proposed to Harmont&Blaine,” added Girolamo Marazzi, CEO of BlueIT. “The presence of a solid technology partner with global presence and local proximity allows Harmont&Blaine provided the flexibility, speed and reliability needed to manage growth and export the Made in Italy around the world.”

Copersucar Selects IBM Cloud for Sustainable Digital Growth in Hybrid Cloud Environment

The Brazilian sugar and ethanol trader invested in technology to grow and relied on the IBM Cloud and Global Technology Services to help them reduce costs and gain agility, security and scalability

São Paulo, May 27, 2021: Copersucar, a global leader in sugar and ethanol trading, has chosen IBM Cloud to help them increase productivity and efficiency, modernize processes and accelerate its business expansion. Responsible for commercializing 3.7 million tons of sugar and 5 billion liters of ethanol in 2019-2020 Crop-Year, the company recently completed an important step on its digital transformation journey by migrating its main IT infrastructure to IBM Cloud with support from IBM Global Technology Services.

Brazil is now responsible for approximately 20% of the world’s sugar production and is a global leader in the production of sugarcane ethanol, the biofuel with the lowest available carbon footprint. The country ranks second in biofuel production, behind only the United States. As a global leader in both sectors, Copersucar has a unique business model, connecting mills and the customers, at the same time it carries out the logistical operation, integrating all links in the value chain.

To achieve its digital transformation and business goals, Copersucar tapped IBM – its technology partner for of over a decade – to enable the migration of its IT environment from an on-premises architecture to IBM Cloud. The comprehensive technology upgrade addressed Copersucar’s most pressing requirements: gaining more flexibility, security and infrastructure scalability while reducing IT operational costs.

“The decision to migrate our infrastructure to the cloud was based on the search for agility, scalability and adequate costs. IBM Cloud has shown to be the right choice in this regard, as we have been able to experience more agility in the delivery of our services, without losing the quality and security that we had in the previous model, on premises. Surely this will be a vector to further accelerate the delivery of services and new solutions to internal and external customers and to our ecosystem, composed of our 34 partner mills”, says Dalbi Arruda, CIO of Copersucar.

Today, IBM manages Copersucar’s entire IT multicloud environment – including SAP workloads, billing and logistic systems. The services provided have a direct impact on its whole supply chain, from the sugarcane in the field all the way to the final logistical distribution of products, such as the ships used to export products.

“Companies like Copersucar are turning to hybrid cloud capabilities to innovate more quickly. In addition to efficiency and scalability, on IBM Cloud we have cutting edge security technology design, which allows Copersucar to run critical workloads while protecting the integrity of its data and operations”, explains Luis Marcelo Teixeira, IBM Brazil Infrastructure Services Director. “By removing the traditional barriers to cloud adoption, IBM is able to help enterprises embrace the benefits of cloud.”

In addition to the IT environment, IBM also manages Copersucar’s IT Service Desk, powered by the artificial intelligence (AI) of the IBM Workplace Services with Watson solution, leveraged to autonomously respond to IT inquiries – like systems password resets and network folders access –  from the company’s more than 500 employees across Brazil, supporting its holistic digital transformation process from the inside out.